Branch Manager

Company Description

Headquartered in Jalandhar, Punjab, Midland Microfin Ltd. (MML) is a leading Microfinance Institution (MFI) dedicated to the financial and social empowerment of women through small business loans. As the first Punjab-based MFI registered as an NBFC-MFI with the Reserve Bank of India, MML operates as a Systemically Important Non-Deposit taking Non-Banking Financial Company. With a strong commitment to regulatory compliance and ethical practices, MML aims to support the progressive poor, contributing to poverty eradication. Over the past decade, MML has expanded its reach to over 600 branches across 16 states and 2 Union Territories and has been recognized as a Great Place to Work for four consecutive years.

Role Description

This is a full-time on-site role located in Bhiwani for a Branch Manager at Midland Microfin Ltd. The Branch Manager will oversee daily branch operations, including managing a team, ensuring excellent customer service, and achieving business targets. Responsibilities include loan disbursement, monitoring repayment collections, customer relationship management, and ensuring compliance with organizational policies and regulatory standards. The Branch Manager will also identify growth opportunities, mentor team members, and contribute actively to the overall success of the organization.

Qualifications

• Operational management and team leadership skills
• Experience in customer engagement and relationship management
• Proficiency in financial processes including loan disbursement and repayment collection
• Strong understanding of compliance and regulatory requirements in financial institutions
• Problem-solving abilities and decision-making skills in high-pressure environments
• Excellent communication and organizational skills
• Experience in microfinance or banking is an advantage
• Bachelors degree in Business Administration, Finance, or a related field