Front Office Supervisor

Job description / Role

Company description

Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.

Business or leisure? Itu2019s up to you, with one of the best locations in Dubai. Part of the Ibn Battuta complex on Sheikh Zayed Road, youu2019re surrounded by boutiques, restaurants and family fun galore. And with our own metro station, the rest of the city is within easy reach.

Job description

We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. As a key member of our hospitality management team, you will be responsible for overseeing front desk operations and ensuring exceptional guest experiences.

• Lead and inspire the front office team, fostering a positive and professional work environment
• Supervise daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure the highest standards of customer service are maintained at all times
• Manage and resolve guest complaints promptly and effectively
• Coordinate with other departments to meet guest needs and expectations
• Oversee the accurate and timely completion of administrative tasks and reports
• Train and mentor new front office staff members
• Implement and maintain standard operating procedures for front office operations
• Monitor and optimize front desk performance metrics
• Assist in managing inventory and supplies for the front office area
• Ensure compliance with hotel policies, safety regulations, and local laws

Qualifications

• Previous supervisory experience in a front office or similar customer service role
• Extensive experience working in a hotel or resort environment
• Exceptional customer service skills with a positive and enthusiastic attitude
• Strong leadership and team management abilities
• Excellent time management and organizational skills
• Proficiency in hotel management software and reservation systems
• Outstanding communication skills, both verbal and written
• Ability to multitask and work efficiently in a fast-paced environment
• Problem-solving skills with a detail-oriented approach
• Professional appearance and demeanor
• Flexibility to work weekends and varying shifts as required
• Familiarity with UAE hospitality standards and cultural norms
• Bachelors degree in Hospitality Management or related field preferred (not required)