Posted: 8 months ago
Posted: 8 months ago
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Job Description
Customer-first mindset with a sense of urgency
Ability to manage pressure and handle high call volumes
Hands-on experience with CRMs, ticketing tools, and call monitoring systems
Analytical mindset for data-driven decision-making
Customer Satisfaction & Experience
Team Leadership & Development
MIS, Reporting & Analytics
Process & System Improvements
Ability to manage pressure and handle high call volumes
Hands-on experience with CRMs, ticketing tools, and call monitoring systems
Analytical mindset for data-driven decision-making
Required Candidate profile
Centralized Call Centre ManagementCustomer Satisfaction & Experience
Team Leadership & Development
MIS, Reporting & Analytics
Process & System Improvements
Skills
Escalation ManagementCall Center ManagementCustomer SatisfactionCustomer Service ManagementComplaint HandlingTeamTeam LeadingHandlingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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