Presales Manager - Call Centre

Your Key Responsibilities:

• Identifying and implementing new mode of operations and moving beyond the traditional call centre operations to do business.
• Responsible for strategizing PreSales business involvement in pre-launch, launch, ATL activities and direct marketing.
• Leverage technology and automation to improve operational processes, reduce costs, and increase productivity.
• Collaboration with marketing, sales and operations team for efficient lead generation and end to end closure.
• Identify and implement process improvements to streamline operations across the group's Presales business.
• Lead, mentor, and develop teams involved in operations, ensuring high levels of performance, engagement, and job satisfaction.
• Crafting the business approach, cost benefit analysis for all projects within the group.

Experience & Education:

• Degree in Business Administration, Operations Management, or a related field; MBA preferred.
• Minimum of 10 years of experience in business operations management.
• Strong leadership skills with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Vendor management.
• Proven track record of driving business growth through effective operations management.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience in implementing technology and automation solutions to enhance operational efficiency.

Why Join Us:

• Be part of a fast-growing, high-impact brand.
• Opportunity to build and shape a high-performing sales team.
• Work in a dynamic environment with strong career growth opportunities.