Customer Care Executive

Department Icon Operations Maintenance & Support
Posted: 8 months ago
0-5 years
Chennai(Ramapuram)
Operations Maintenance & Support
work from office
Full Time

Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

Job Summary:


We are looking for a Customer Support Executive to manage patient queries, handle front-desk coordination, and ensure a smooth patient experience within the hospital.


Key Responsibilities:


  • Attend and resolve patient inquiries (in-person, phone & email)
  • Coordinate appointments and guide patients through hospital services
  • Handle admission/discharge process support
  • Assist in billing queries and service explanations
  • Coordinate with clinical and non-clinical departments
  • Maintain patient records and feedback report
  • Ensure high standards of patient satisfaction

Requirements:


  • Graduate in any discipline (Healthcare background preferred)
  • 1-7 years experience in hospital/front office/customer service
  • Good communication skills (English & regional language)
  • Basic knowledge of hospital processes & patient handling
  • Proficient in MS Office / Hospital Management Software
  • Preferring Male Candidates

Skills Required:

  • Patient handling & empathy
  • Problem-solving ability
  • Coordination & multitasking
  • Professional appearance and behaviour

Skills

Customer CareBpo Customer ServiceTelecallingVoice ProcessDomestic ProcessDomesticBPOCustomer ServiceCustomer SupportCustomer Service

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About Company

Padmashri Prof. Dr. P. V. A. Mohandas started the Madras Institute of Orthopaedics and Traumatology (M.I.O.T) on 12 February, 1999, as a 70-bed hospital, with full-time doctors, focussed primarily on Orthopaedics and Trauma Care. It was soon apparent that some of the trauma patients, often brought there in a critical condition, came with pre-existing conditions involving the heart, kidneys, etc. In order to stabilise and deliver complete end-to-end care to these patients, these pre existing conditions had to be managed along with providing trauma care. In other cases, patients were brought in with injuries to their organs. Treating such conditions called for the expertise of specialists. Given the nature of trauma care, it was important to have full-time specialists so that the right care could be delivered on time. Thus MIOT Hospitals / International came to be.With the addition of more specialities to address key health areas, and investment in the latest medical technology and the best talent, we are, today, able to deliver collaborative, multi-speciality care.
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