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Job Description
Job Summary:
We are looking for a Customer Support Executive to manage patient queries, handle front-desk coordination, and ensure a smooth patient experience within the hospital.
Key Responsibilities:
- Attend and resolve patient inquiries (in-person, phone & email)
- Coordinate appointments and guide patients through hospital services
- Handle admission/discharge process support
- Assist in billing queries and service explanations
- Coordinate with clinical and non-clinical departments
- Maintain patient records and feedback report
- Ensure high standards of patient satisfaction
Requirements:
- Graduate in any discipline (Healthcare background preferred)
- 1-7 years experience in hospital/front office/customer service
- Good communication skills (English & regional language)
- Basic knowledge of hospital processes & patient handling
- Proficient in MS Office / Hospital Management Software
- Preferring Male Candidates
Skills Required:
- Patient handling & empathy
- Problem-solving ability
- Coordination & multitasking
- Professional appearance and behaviour
Skills
Customer CareBpo Customer ServiceTelecallingVoice ProcessDomestic ProcessDomesticBPOCustomer ServiceCustomer SupportCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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