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Job Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the worlds largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratechs engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs and integration to backend systems using application program interfaces (API).
- Manage NICE BU and provide input into solution design, and optimization for network solutions.
- Provide routing design and implementation for contact center technology
- Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
- Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
- Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
- Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets
- 3+ years of experience with Nice InContact CXone.
- 3+ years of professional background with NICE CXOne Studio scripting experience.
- Hands-on experience with NICE InContact and/or NICE CXone solutions.
- Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
- Understand business requirements with the ability to translate into technical requirements.
- Conflict management and clear organizational communication.
- Excellent communication and teamwork skills
- Experience in Contact Center Dashboard Creation.
- Base knowledge of intersystem networking, and data traffic flow between components.
- Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Skills
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About Company
Mitratech is a trusted, global technology partner empowering corporate legal, risk & compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration & visibility across their organization. With Mitratech’s proven portfolio of end-to-end solutions, organizations worldwide are able to proactively identify and implement best practices and standardize processes across all lines of business to manage risk and ensure business continuity.
Mitratech partners with more than 1,500 companies worldwide, from small nimble teams needing tech-enablement, to the largest organizations in the world trying to centralize, streamline and collaborate across their legal and risk functions. Mitratech's user base spans more than 160 countries.
Our products are quick to adopt and learn, so you’re rapidly empowered to innovate solutions for any challenge, no matter the size or complexity. But our people are the real performers, each 100% focused on your success.
They leverage top-tier partnerships and painless integration of our products, customized and “right-sized” to your needs. Plus, they’ll provide secure global cloud services to keep you productive and protected, with proven reliability, results, and ROI.
We put over 30 years of experience to work on your behalf. That’s for over 7,000 organizations of all sizes across the globe and spanning over 160 countries. And we can honestly claim 100% implementation success, too, for products relied upon by corporations worldwide.
One reason? We call on your experience, as we involve clients at every step of product planning and development. Your feedback drives purpose and usability for every new or improved feature, and for every update or new product.
Your success is our success. That’s what drives us, and we’re proud of our long track record of satisfying legal and compliance professionals and their organizations.
We’re here to help you safely take advantage of the technological transformation that’s underway for corporate legal and GRC functions. Whether you’re a bleeding-edge early adopter or a latecomer to this movement, we’re a proven quantity in helping you reach the next level of success.
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