Sales Coordinator , Engineering Shapes & Solutions

Job Purpose

The Sales Coordinator plays a critical role in enabling the effectiveness of the sales function by providing comprehensive administrative, operational, and customer support. The role ensures seamless coordination between customers, sales, production, and internal stakeholders to drive efficient order execution, enhance customer satisfaction, and contribute to the achievement of revenue and business targets.

Job Responsibilities

Sales & Operations Support

• Provide end-to-end administrative and operational support to the sales team to ensure smooth sales processes and timely execution of activities.
• Assist in preparing quotations, proposals, contracts, presentations, and sales reports.
• Maintain accurate records of customer data, orders, pricing, and sales documentation in internal systems.

Order & Customer Management

• Coordinate order processing, order tracking, and delivery schedules to ensure on-time fulfillment.
• Act as the first point of contact for customer inquiries related to orders, deliveries, documentation, and service issues.
• Proactively communicate order status, changes, or delays to customers and internal stakeholders.
• Build strong relationships with customers to enhance satisfaction and service experience.

Cross-Functional Coordination

• Liaise closely with production/plant teams to align production schedules with customer requirements.
• Coordinate with logistics, finance, and marketing teams to ensure timely dispatch, billing, and campaign support.
• Support resolution of operational issues by collaborating across departments.

Financial & Documentation Control

• Ensure timely preparation and processing of contracts, invoices, and related documentation.
• Monitor receivables and follow up with customers for payments in coordination with the finance team.
• Maintain compliance with company policies and documentation standards.

Process Improvement

• Identify opportunities to streamline workflows and improve sales operations efficiency.
• Support reporting, data analysis, and performance tracking to assist management decision-making.
• Contribute to continuous improvement initiatives and best practices in customer service and coordination.

Education

• Bachelors degree (Graduate) in Business Administration, Commerce, or related discipline preferred.

Experience

• Fresher or up to 1 year of relevant experience in sales support, customer service, or coordination roles.
• Internship or exposure to sales/operations environments will be an advantage.

Skills & Competencies

• Strong verbal and written communication skills
• Excellent coordination and follow-up abilities
• High attention to detail and accuracy
• Good organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Customer-focused mindset with problem-solving capability
• Ability to work effectively with cross-functional teams and across different time zones and cultures
• Proficiency in MS Office (Excel, Word, PowerPoint); knowledge of ERP/CRM systems is an advantage
• Strong analytical and logical thinking ability

Key Success Measures (KPIs)

• Order processing accuracy and turnaround time
• On-time delivery coordination
• Customer satisfaction and response time
• Timely invoicing and payment follow-up
• Effectiveness of cross-functional coordination