NOC Engineer I

A Day in Your Life at MKS:

The NOC Engineer provides advanced troubleshooting and resolution for escalated incidents. This role involves deeper analysis, applying fixes or workarounds, and ensuring service restoration within SLA. This role requires working a 24/7 rotational shift.

You Will Make an Impact By:

• Investigate and resolve incidents escalated by Level 1.
• Perform advanced diagnostics using logs, configurations, and scripts.
• Apply fixes or temporary workarounds to restore services.
• Escalate critical or widespread issues to Incident Manager.
• Collaborate with application, network, and infrastructure teams during major incidents.
• Document troubleshooting steps and resolution details.
• Contribute to knowledge base and SOP improvements.

• Strong knowledge of Windows/Linux OS and networking fundamentals.
• Good knowledge of AWS, Azure, Cloud computing.
• Experience with monitoring and ITSM tools.
• Ability to analyze logs and troubleshoot application/service issues.
• Basic scripting skills (PowerShell, Bash, Python preferred).
• Good communication and problem-solving skills.
• Bachelors degree in IT/Computer Science.
• 3–6 years of experience in NOC or IT operations.