Decision Analyst

As discussed, please find below the refined hiring brief for the Decision Analyst role to be shared with recruitment partners and vendors.

The role sits within the Decision Intelligence function and is focused on solving complex business problems through analytics, customer insights, strategy, and decisioning. This is a front-end analytics role , not a reporting or MIS position. We are looking for candidates who can combine strong analytical capability with commercial thinking and stakeholder influence to drive measurable business outcomes.

Role Overview

This role sits at the intersection of strategy, analytics, customer intelligence, and business decisioning , partnering closely with business stakeholders to drive growth, improve customer outcomes, and optimize business performance.

The ideal candidate should be able to:

• Solve complex business and customer problems using data and analytics.
• Lead end-to-end analytical workstreams from problem definition through implementation.
• Drive customer, commercial, and operational outcomes through actionable insights.
• Influence decisions through evidence-based recommendations and compelling storytelling.
• Partner effectively with stakeholders across business, product, digital, marketing, and risk teams.
• Have excellent communication skills.

Key Areas of Experience

• Business Problem Solving & Strategy
• Customer & Marketing Analytics
• Advanced Analytics & Modelling
• Stakeholder Management