Vice President

About the Company

We are looking for our Client in Delhi / NCR.

Level - VP

Required Skills

Strong experience in Delivery, Operations & Transformation in the Insurance domain.

Responsibilities

· Will be responsible for managing the overall operations for one or more accounts

Drive the transformation and value generation agenda across assigned accounts.

· Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.

· Should be able to steer growth conversations with the clients, create POVs to be taken to the clients.

· Drive in achieving & exceeding all Internal and Customer key metrics

· Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.

· Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.

· Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.

Preferred Qualifications/ Skills

· Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)

Responsible for Managing multiple accounts (US & Australia) with spans of 1,300–1,400 employees and P&L of $50M+ per annum, overseeing end-to-end delivery and operations

Proven experience executing client transformation programs, with a strong understanding of enterprise technology landscapes and architectures, including GenAI and Agentic AI solutions.

· Well versed with MS Excel, MS Word, MS PowerPoint

· Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause

· Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas

· Ability to analyze data, derive fact-based insights & recommendations to improve current state

· Should have project/ transition management experience

. Experience in managing large spans and multiple client accounts.

. P&L responsibility