Lead Fashion ERP Application Support (BlueCherry)

Company Description Modern Signal designs, builds, and runs critical business systems, remaining accountable for both their costs and results. Founded in Washington, DC in 2001, the company has long-term partnerships across nonprofits, education, healthcare, manufacturing, and private industry. Its five core practices—Business Consulting, Custom Software & AI Development, Managed Services, Procurement/Supply Chain/Logistics, and Marketing Services—operate as focused teams under a single point of contact for each client. Modern Signals capability center in Hyderabad provides dedicated, embedded teams that work inside client organizations rather than as traditional outsourcing. The company emphasizes discovery before change, named ownership instead of queues, and continuity of talent so teams can deeply understand each clients operations.

Role Description The Lead – Fashion ERP Application Support (BlueCherry) is a full-time, on-site role based in Hyderabad, responsible for overseeing the support and optimization of fashion-focused ERP solutions, with a primary focus on BlueCherry. This position manages day-to-day application support activities, including incident resolution, troubleshooting, configuration updates, and coordination with technical teams to address system issues and enhancements. The role involves working closely with fashion, merchandising, sales, and supply chain stakeholders to understand business processes, translate requirements into system workflows, and ensure the ERP platform supports end-to-end operations effectively. The lead is expected to monitor system performance, maintain documentation, drive process improvements, and support training and adoption efforts for users. This role also includes collaborating with cross-functional Modern Signal and client teams to align ERP capabilities with business goals and industry best practices.

Qualifications

• Candidates should possess strong fashion domain expertise, including Fashion, Fashion Design, and Fashion Styling, with a clear understanding of apparel and retail processes.
• Candidates should possess Sales and Marketing skills, with the ability to align ERP workflows to commercial, merchandising, and promotional activities.
• Experience supporting or leading ERP application support, preferably BlueCherry or similar fashion ERP systems, including incident management, configuration, and user support.
• Strong analytical and problem-solving skills, with the ability to interpret business requirements and convert them into practical system solutions and process improvements.
• Excellent communication and collaboration abilities, with experience working directly with business users, technical teams, and cross-functional stakeholders.
• Proven experience in the fashion, apparel, or retail industry, particularly in roles involving operations, merchandising, or technology support.
• Experience leading small support teams or acting as a senior point of escalation for application support issues.
• Bachelors degree in Fashion, Business, Information Systems, or a related field; relevant ERP or BlueCherry certifications are an advantage.