Officer - Engineering Services

KEY RESPONSIBILITY/ACCOUNTABILITY

• Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required.
• Responsible & Accountable for Installation and User training (Both Public and Private Customers).
• Responsible & Accountable for Handling all the account allotted to him/her and also keeping all the accountable devices under contract.
• Responsible & Accountable for Maintaining Documentation - Installation reports, Service reports, Tour plan, Collection of Customer feedback & Customer Master lists.
• Responsible for intimation of Relocation of existing Installed devices to RSM / RAM.
• Responsible & Accountable for maintaining the list of Spare parts & Device accessories.
• Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints.
• Responsible for handling electronic media platform for Service Operations, Ticket Management, Dashboard Operations and Regular Monitoring.
• Responsible for Collection of AMC/CMC & Service Revenue.
• Responsible for sending Material request for Spares to RSM.