Posted: 2 months ago
Posted: 2 months ago
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Job Description
- Experience: 02 to 05 Years
- Qualification: M.Sc in Biotechnology/Microbiology
- Key Responsibilities:
- 1. Provide technical support and coordination assistance to the Application Services team.
- 2. Assist in conducting trainings and impart technical knowledge to internal teams and stakeholders.
- 3. Support troubleshooting activities and ensure timely resolution of application-related concerns.
- 4. Manage demo requisitions including handling requests, maintaining records, processing updates, and obtaining approvals.
- 5. Assist in Salesforce ticket management, monitoring, and follow-up to ensure timely closure of customer and service requests.
- 6. Maintain and manage the replacement tracker.Verify replacement requests as per agreed terms and conditions and coordinate for timely processing.
- 7. Coordinate with data analysts to obtain dashboard data and reports as required by the application team.
- 8. Support preparation of periodic reports and operational data analysis.
- 9. Assist in the timely collection, analysis, and follow-up of customer feedback.
- 10. Coordinate with cross-functional teams for smooth execution of operational activities.
- 11. Handle additional job responsibilities and tasks assigned by superiors from time to time.
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