Technical Sales Manager

Job Summary - Location: Based in Thailand or Malaysia

The Technical Sales Manager is responsible for driving sales performance while providing clinical and technical support across assigned territories. This role ensures achievement of sales targets, effective customer engagement, and successful implementation and utilization of Molbio products. The position also serves as the primary point of contact for distributors, customers, and key stakeholders, supporting both commercial and clinical aspects of the business.

Key Responsibilities:

Sales & Business Development

• Achieve assigned sales targets within the designed territory / countries.
• Drive business growth by developing new opportunities and expanding existing accounts.
• Own sales performance and market share in the assigned region.
• Develop and execute territory and country business plans.
• Identify and convert competitive accounts through value-based selling.
• Prepare and present sales proposals and manage tender processes where required.

Customer Engagement & Relationship Management

• Build and maintain strong relationships with key opinion leaders (KOLs), key accounts, distributors, and stakeholders.
• Act as the main point of contract for business operations in assigned countries.
• Map decision-making processes and stakeholders network to support business strategy.
• Promote appropriate utilization of Molbio products and services to customers.
• Engage stakeholders using a consultative sales approach aligned with customer and patient needs.

Technical & Clinical Support

• Provide technical demonstrations, product implementation, and end-user training.
• Support clinical staff and assist with in-service cases when required.
• Troubleshot user-related issues (non-product quality related)
• Deliver technical presentations and training to customers and stakeholders.
• Maintain up-to-date knowledge of clinical data, product information, and industry trends.

Distributor & Channel Management

• Manage and monitor distributor performance, activities, and inventory.
• Ensure all distributors documentation are accurate, complete, and submitted on time.
• Resolve distributors and customers complaints through effective problem-solving and escalation when needed.
• Develop strong business partnerships with distributors in assigned territories.

Market Intelligence & Reporting

• Monitor market trends, competitor activities, and industry developments.
• Generate insights to support commercial strategies and execution.
• Prepare and submit timely reports as required.

Marketing & Events

• Organize and coordinate local educational programs, training sessions, and marketing events.
• Represent the company at congresses, seminars, trade shows, and promotions events.
• Participate in partnerships meetings (e.g. NTP, Stop TB programs) to support product adoption.

Operational Responsibilities

• Manage demo and evaluation equipment in compliance with SOPs and guidelines.
• Ensure accurate completion of administrative tasks, reports, and documentation.
• Collaborate with internal experts for advanced technical or clinical support when required.
• Perform additional duties assigned by the General Manager.

Qualifications & Experience

• Minimum 10 years of experience in medical devices or IVD market.
• Proven track record in achieving sales targets or supporting commercial goals.
• Experience working with clinicians, laboratories, or healthcare stakeholders.
• Strong business acumen and understanding of healthcare markets.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel as required.

Core Competencies

• Excellent communication, presentation, and negotiation skills.
• Customer-focused mindset with strong relationships management skills.
• Problem-solving ability and consultative/valued-based selling approach.
• High level of motivation, flexibility, and results orientation.
• Effective territory management and ability to work remotely.
• Strong organizational skills with attention to detail.

Key Attributes

• Professionalism and integrity
• Positive attitude with strong goals orientation
• Ability to engage stakeholders at all organizational levels
• Self-driven with strong sense of ownership