Posted: 14 hours ago
1-6 years
Pune(Hadapsar)
Operations Maintenance & Support
work from office
Full Time
Closes 11 Jan 2027
Posted: 14 hours ago
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Job Description
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Job Description
Role & responsibilities
- Handle customer queries related to telecom services, billing, plans, and account-related concerns.
- Address customer complaints and provide effective resolutions to ensure a positive customer experience.
- Understand customer requirements and recommend suitable plans, upgrades, and additional services.
- Manage customer objections and contribute to customer retention.
- Maintain accurate records of customer interactions and resolutions.
- Meet defined customer service, quality, and upselling performance targets.
Preferred candidate profile
Skills
Bpo VoiceInternational VoiceUs Voice ProcessInternational BPOBPOVoice ProcessInternationalProcessCustomer RetentionCustomer ServiceBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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