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Job Description
Office Location - Andheri, Marol
Working Days: 6 Days (Rotational Week Off)
Job Role:
We are looking for a proactive Customer Support Executive to handle customer queries and escalations through multiple channels such as Email, Chat, IVR & ORM within defined TAT. The candidate will be responsible for resolving customer concerns, coordinating with internal teams, and ensuring seamless customer experience across digital platforms.
Key Responsibilities:
- Handle customer queries & escalations within defined SLA/TAT
- Respond to complaints via Email, Chat & Social Media Platforms
- Coordinate with internal teams for issue resolution
- Maintain escalation tracker & update customer interaction details
- Ensure timely follow-ups and closure of complaints
- Analyze recurring issues and report trends using Excel
Eligibility Criteria:
- Graduate in any discipline
- Experience in Customer Support / ORM preferred
- Strong written & verbal communication skills
- Good knowledge of MS Excel (Tracker Management)
- Ability to multitask in a fast-paced environment
- South Indian languages (Kannada / Telugu / Malayalam / Bengali) will be an added advantage
Skills
Blended ProcessCustomer ServiceEmail SupportException HandlingORMCall SupportWeb ChatCustomer QueriesMediaSocial Media PlatformsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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