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Job Description
Office Location - Andheri, Marol
Working Days: 6 Days (Rotational Week Off)
Job Overview:
We are hiring a Customer Support Executive with experience in Online Reputation Management (ORM) and Customer Service to manage customer queries, complaints, and escalations across multiple platforms such as Email, Chat, Social Media & IVR within defined TAT.
The role requires strong written communication skills, the ability to handle customer interactions across digital platforms, and coordination with internal teams to ensure timely issue resolution and enhanced customer experience.
Key Responsibilities:
- Handle customer queries via Email, Chat & Social Media Platforms (ORM)
- Manage customer complaints & escalations within SLA/TAT
- Respond to customer reviews & feedback on digital platforms
- Coordinate with internal teams for issue resolution
- Maintain customer interaction & escalation tracker in Excel
- Ensure timely follow-ups and closure of complaints
- Deliver high-quality customer service across all channels
Eligibility Criteria:
- Graduate in any discipline
- Experience in Customer Support / ORM preferred
- Strong written & verbal communication skills
- Basic knowledge of MS Excel (Tracker Management)
- Ability to work in a fast-paced environment
Skills
Online Reputation ManagementCustomer ServiceEscalation ManagementCommunication SkillsEmail SupportVoice ProcessSocial Media ManagementChat ProcessMediaSocial Media PlatformsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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