Relationship Officer For Repauted Bank

Key Responsibilities:

1. Customer Relationship Management:

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  Develop and maintain strong, long-term relationships with existing customers by providing exceptional service and support.

  
  
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  Understand clients’ financial needs and recommend appropriate banking products and services.

  
  
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  Act as the single point of contact for assigned clients, handling all service requests, queries, and concerns.

  
  
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  Periodically review client portfolios to ensure their financial objectives are being met.

  
  

2. Sales and Business Development:

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  Identify and pursue new business opportunities by reaching out to prospective customers via cold calls, referrals, or walk-ins.

  
  
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  Promote and sell the bank’s financial products such as savings and current accounts, fixed deposits, personal loans, home loans, insurance, and investment services.

  
  
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  Meet or exceed monthly and quarterly sales targets set by the bank.

  
  
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  Assist in onboarding new clients and guiding them through account opening and KYC procedures.

  
  

3. Cross-Selling and Upselling:

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  Assess existing customers' portfolios and identify opportunities for cross-selling additional financial products.

  
  
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  Educate customers on digital banking, investment tools, and financial planning services.

  
  
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  Encourage the use of net banking, mobile banking, and other digital platforms to increase customer engagement.

  
  

4. Market Research and Analysis:

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  Keep up to date with banking trends, competitor activities, and market developments.

  
  
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  Analyze customer behavior, feedback, and banking trends to improve service delivery and customer satisfaction.

  
  
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  Prepare periodic reports on client acquisition, product performance, and sales targets.

  
  

5. Compliance and Documentation:

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  Ensure all customer interactions and product sales comply with bank policies, regulatory requirements, and industry standards.

  
  
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  Conduct due diligence during customer onboarding, including document verification and KYC/AML checks.

  
  
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  Maintain accurate records of client interactions, transactions, and follow-ups using CRM or internal systems.

  
  

6. Coordination and Teamwork:

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  Work closely with branch staff, product managers, and operations teams to ensure seamless customer service.

  
  
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  Attend regular meetings, training sessions, and performance reviews as required by management.

  
  
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  Support promotional events, customer seminars, and financial literacy campaigns organized by the bank.