Posted: 2 weeks ago
Posted: 2 weeks ago
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Job Description
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Job Description
- Handle inbound customer queries related to personal loans, business loans, consumer loans, or other lending products.
- Assist customers with loan application status, documentation, verification, approval, and disbursement-related queries.
- Explain loan terms, EMI schedules, repayment processes, charges, and applicable policies clearly to customers.
- Handle requests related to:
- EMI/payment issues
- Loan account statements
- Repayment schedules
- Part-prepayment and foreclosure
- NOC/closure documents
- Disbursement status
- Refunds and excess payments
- Changes to customer/loan account details
Skills
Customer ServiceCustomer SupportCustomer CareCustomer ComplaintsCustomer QueriesCustomer HandlingHandlingQueryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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