Oracle Service Contracts Business System Analyst

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not just order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

The desired candidate will be a vital part of the Global IT team with a proven track record of designing, troubleshooting, and problem-solving to address challenges and opportunities within the Oracle EBS suite of applications. A person who is passionate about improving business processes, and helping our business partners envision the future & how we enable it. You will act as a key liaison between business stakeholders, the enterprise architecture team, and other IT teams to ensure technical solutions align with strategic business objectives.

Scope of Responsibilities/Expectations:

• Lead functional design, configuration, and enhancement requests for Oracle Service Contracts (Cloud or E-Business Suite). 
• Collaborate closely with business stakeholders and the enterprise architecture team to translate business requirements via Business Process Documents, Functional Specifications and User Stories into scalable technical solutions across Oracle EBS, Oracle CPQ, and Oracle Fusion Cloud applications.
• Good hands on experience with end-to-end Quote-to-cash and Renewal-to-cash workflows and amendment processes. 
• Design and maintain interfaces between Oracle Service Contracts, Oracle CPQ, Oracle Order Management, Accounts Receivable (AR), Accounts payables(AP). 
• Define end-to-end test scenarios, Lead User Acceptance Testing (UAT), and coordinate testing across cross-functional teams.
• Provide L3 functional support for production incidents, root-cause analysis, and continuous process optimization.
• Exposure to Oracle Integration Cloud (OIC) or other middleware architectures like Mulesoft connecting Oracle ERP/CPQ.
• Dynamic to learn new technologies, products and features in Oracle
• Lead and inspire your team to foster an agile and innovative culture.
• Communicate risk/issues to leadership and recommend solutions.
• Excellent documentation and communication skills 
• Systematic and organized in day-to-day operations.

Nice-to-Have Skills:

• Good understanding of Inventory, Order Management & Shipping flows in R12 and Oracle Fusion.
• Understanding of Procure-to-Pay flows in R12 and Oracle Fusion.
• Passionate about evolving technology and promoting automation & AI capabilities for IT and business efficiencies

Behavioral Characteristics/Skills:

• Detail-oriented, proactive & demonstrates independent thinking and problem-solving ability
• Ability to think strategically and suggest creative solutions
• Ability to synthesize complex requirements into simple business practices
• Passionate about customer satisfaction and learning about the business
• Positive attitude, Excellent communication and interpersonal skills
• Ability to establish and maintain excellent working relationships with business contacts, IT developers, and external partners/
• Ability to communicate to a wide variety of audiences, both business and technical

Basic Requirements

• Education: B.E. / B.Tech degree in Computer Science and/or related field
• Experience: 8+ years of professional work experience in IT with a strong background in managing Oracle EBS projects in Oracle Service Contracts 
• Good to Have experience with Oracle Fusion migration projects

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.