International Tour Package Sales Executive

Job Title: International Tour Package Sales Executive

Department: Sales - Travel & Tourism

Job Type: Full-Time

Experience: Relevant experience in travel sales and tour package sales preferred

Location: Noida, Gurgaon

About The Role

We are looking for a dynamic, customer-focused, and target-oriented International Tour Package Sales Executive to promote and sell international travel packages. The ideal candidate should have strong sales and negotiation skills, knowledge of international destinations, and the ability to convert customer enquiries into confirmed bookings.

The candidate will be responsible for understanding customer travel requirements, preparing customized itineraries and quotations, coordinating with travel vendors, and ensuring a smooth booking experience while achieving sales targets.

Key Responsibilities

• International Tour Package Sales
• Promote and sell international tour packages to individual customers, families, and groups.
• Understand customer preferences, travel budgets, destinations, and travel dates.
• Prepare customized quotations, itineraries, and travel proposals based on customer requirements.
• Explain package inclusions and exclusions, hotel categories, sightseeing options, transportation, and other travel services.
• Recommend suitable destinations, travel experiences, and packages to maximize customer satisfaction.
• Sales Conversion and Negotiation
• Follow up consistently with prospective customers to convert enquiries into confirmed bookings.
• Negotiate pricing and package options within company-approved guidelines.
• Upsell additional services such as sightseeing tours, airport transfers, travel insurance, activities, and premium hotel options.
• Achieve monthly and quarterly sales targets and contribute to revenue growth.
• Maintain strong relationships with customers to generate repeat business and referrals.
• Vendor and Supplier Coordination
• Coordinate with hotels, Destination Management Companies (DMCs), transport operators, and tour operators.
• Obtain competitive rates, availability, promotional offers, and group quotations.
• Compare supplier proposals to ensure competitive pricing and quality travel arrangements.
• Coordinate with vendors to confirm bookings and communicate special customer requirements.
• Customer Service and Booking Coordination
• Maintain regular communication with customers before and after booking.
• Coordinate with operations and reservations teams to ensure timely booking confirmations.
• Assist with payment follow-ups, travel documentation, and customer queries.
• Resolve customer concerns and complaints professionally.
• Ensure a positive customer experience throughout the travel planning and booking process.
• Sales Reporting and CRM Management
• Maintain daily sales reports, lead trackers, and customer enquiry records.
• Update quotations, follow-ups, booking status, and customer interactions in the CRM.
• Monitor enquiry conversion rates, revenue generation, and pending payments.
• Prepare and submit sales performance reports to the reporting manager.
• Maintain accurate customer records and follow up on prospective and existing leads.

• Graduate in Tourism, Hospitality, Business Administration, or a related field; relevant industry experience may also be considered.
• Experience in travel sales, international tour packages, or the travel and tourism industry is preferred.
• Good knowledge of international destinations, holiday packages, and travel planning.
• Strong communication, presentation, negotiation, and convincing skills.
• Ability to understand customer requirements and prepare customized itineraries and quotations.
• Good vendor coordination and relationship management skills.
• Basic proficiency in MS Excel, MS Word, email, and CRM tools.
• Strong customer-handling, problem-solving, and follow-up abilities.
• Target-oriented mindset with the ability to work under pressure and meet deadlines.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales target achievement.
• Enquiry-to-booking conversion ratio.
• Revenue generated from international tour packages.
• Number of confirmed bookings and repeat customers.
• Timeliness of customer follow-ups and quotation preparation.
• Customer satisfaction and quality of vendor coordination.

Ideal Candidate Profile

The ideal candidate is proactive, persuasive, customer-oriented, and passionate about travel. They should be comfortable handling multiple customer enquiries, negotiating with suppliers, closing sales, and delivering customized international travel solutions while consistently achieving business targets.