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Job Description
- Achieve the area’s revenue, profitability, and P&L objectives through effective digital business operations.
- Ensure continuous improvement in customer service standards, customer engagement, and overall customer experience.
- Ensure 100% compliance with internal policies, operational procedures, and applicable statutory requirements.
- Monitor and control receivables, outstanding dues, and collection performance to ensure timely recovery.
- Identify opportunities to enhance digital market penetration and increase the area's market share.
- Manage digital business channels to ensure operational efficiency, productivity, and profitability.
- Plan and implement regular digital initiatives to generate valid business leads and expand the subscriber base.
- Monitor and control area-level P&L by optimizing operational costs and improving business performance.
- Identify opportunities for digital business expansion through new markets, customer segments, and strategic partnerships.
- Explore new digital channels and avenues for business sourcing and subscriber acquisition.
- Ensure smooth functioning of branch and digital operations through effective process monitoring and compliance.
- Establish effective mechanisms for monitoring receivables, collections, and outstanding payments.
- Monitor key performance indicators (KPIs), evaluate area-level performance, and implement corrective measures to achieve business objectives.
- Perform other duties and responsibilities as delegated by management from time to time.
Skills
B2B Marketing StrategyTeam HandlingDigital MarketingDigital ChannelsComplianceCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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