AREA MANAGER-DIGITAL CHANNEL

Posted: 1 day ago
8-15 years
KERALA, URBAN, MPCLB0007, KOZHIKODE, KERALA NORTH, TERRITORY - MPC, India
work from office
Full Time
Closes 10 Jan 2027

Posted: 1 day ago
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Job Description

    • Achieve the area’s revenue, profitability, and P&L objectives through effective digital business operations.
    • Ensure continuous improvement in customer service standards, customer engagement, and overall customer experience.
    • Ensure 100% compliance with internal policies, operational procedures, and applicable statutory requirements.
    • Monitor and control receivables, outstanding dues, and collection performance to ensure timely recovery.
    • Identify opportunities to enhance digital market penetration and increase the area's market share.
    • Manage digital business channels to ensure operational efficiency, productivity, and profitability.
    • Plan and implement regular digital initiatives to generate valid business leads and expand the subscriber base.
    • Monitor and control area-level P&L by optimizing operational costs and improving business performance.
    • Identify opportunities for digital business expansion through new markets, customer segments, and strategic partnerships.
    • Explore new digital channels and avenues for business sourcing and subscriber acquisition.
    • Ensure smooth functioning of branch and digital operations through effective process monitoring and compliance.
    • Establish effective mechanisms for monitoring receivables, collections, and outstanding payments.
    • Monitor key performance indicators (KPIs), evaluate area-level performance, and implement corrective measures to achieve business objectives.
    • Perform other duties and responsibilities as delegated by management from time to time.

Skills

B2B Marketing StrategyTeam HandlingDigital MarketingDigital ChannelsComplianceCustomer Service

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About Company

Mahindra Rural Housing Finance Limited is a subsidiary of Mahindra & Mahindra Financial Services Limited (Mahindra Finance), providing housing finance solutions primarily in rural and semi-urban areas of India.

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