Senior Officer - GLP

mpg
Department Icon Operations Maintenance & Support
Posted: 1 month ago
5-10 years
KARNATAKA, METRO, F4135-G, KUDLU, ELECTRONIC CITY, BANGALORE-1, BANGALORE & MYSORE, TERRITORY-II, India
Operations Maintenance & Support
work from office
Full Time
Closes 6 Dec 2026
Posted: 1 month ago
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Job Description

Officer – GLFH

 

Main Task

 

  1. Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
  2. Source new customers through BTL marketing and customer calling

Areas of Responsibility

Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction

  1. Promptly travel to and from the customers home while safely handling the gold in transit
  2. Carry out GLFH transaction while strictly adhering to process and policies
  3. Maintain high level of customer satisfaction
  4. Gold appraisal 

 

Generating leads for GLFH

  1. By conducting BTL marketing
  2. Call inactive and other prospective customers
  3. Responsible for conversion of leads generated

KRA

  1. Adherence of timeliness (fulfilling the appointment within a specified time)
  2. Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
  3. Quality of service 
  4. Number of leads generated through customer visit/calls and conversion % 

 

 

 

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About Company

Mahindra Rural Housing Finance Limited is a subsidiary of Mahindra & Mahindra Financial Services Limited (Mahindra Finance), providing housing finance solutions primarily in rural and semi-urban areas of India.

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