Senior Analyst - ROI Quality

• **Quality Assurance:** Monitor and evaluate the quality of ROI processing activities, identify errors, and recommend corrective actions.
• **Data Analysis:** Analyse data to identify trends, patterns, and areas for improvement in processing workflows.
• **Process Improvement:** Develop and implement process improvements to enhance the efficiency and accuracy of processing.
• **Reporting and Documentation:** Prepare reports on quality metrics, analyse trends, and document findings for management review.
• **Collaboration:** Work with various teams, including logging, assigning, abstracting, and IT, to resolve issues and implement quality initiatives.
• **Training and Development:** Provide training and guidance to team members on quality standards and best practices in healthcare data processing.
• **Staying Updated:** Stay informed about industry best practices, regulatory changes, and new technologies related to healthcare operations.

**Skills Required:**

• **Strong Analytical Skills:** Ability to analyse complex data, identify trends, and develop solutions to improve quality.
• **Healthcare Knowledge:** Understanding of US healthcare processing, documents, key stakeholders, and regulations (e.g., HIPAA).
• **Communication Skills:** Ability to communicate effectively with team members, stakeholders, and management. Good comprehension and English writing skills are essential.
• **Problem-Solving Skills:** Ability to identify and resolve issues related to processing.
• **Proficiency in MS Office Suite:** Especially Excel for data analysis and reporting.
• **Attention to Detail:** Accuracy and thoroughness in reviewing and analysing data.

**Qualifications:**

• Must possess at least a Bachelor's/College Degree in any field or equivalent.
• Must have at least 5+ years of work experience in Quality.

In addition to the above requirements, you should have practical knowledge of transactional Quality Audits and a minimum of 6+ years of experience in BPO/KPO projects.,