Director - Business Operations

Director - Business Operations

Description:

Bengaluru

Work experience: 12-15 yrs

Last 5 yrs building India operations for US-based technology consulting organizations from the ground up.
Client: HR tech Consulting setting up entity in India
Reports into Managing Director Finance & Business Operations Will have around 57 team members from Operations reporting to him (dotted line reporting) and 12 direct reportees from Finance/operations. There is no p&l responsibilities
What Were Looking For:
- 12-15 years total experience, with at least 5+ years building India teams for US-based modern software consulting firms (preferably having done this successfully).
- Proven ability to attract, retain, and manage senior, high-performing software engineering and back office talent.
- Strong ability to set up scalable processes, track KPIs, and build consistent cultures.
- Strong operations experience with general and budget management.
- Executive presence with excellent client-facing, communication, and stakeholder management skills.
- Excellent judgment and creative problem-solving, including conflict resolution, client management, and negotiation (MSA/SOW experience a plus).
- Deep knowledge of the local and national job market, talent supply, and competitive positioning.
- Experience in entrepreneurial, fast-paced organizations over the last 5 years.
- Ability to travel to the US (B1-B2 visitor Visa already in place - strongly preferred).
What we need?: (MUST HAVEs)
- Candidate must have 12 to 15 years of total experience
- Must come from the IT consulting space, preferably a boutique indian IT Services firm (30150 people, up to 200 max) or a GCC.

• If its a GCC, then must have joined the GCC in its early stage when it was 20-40 people and the GCC must be a Tech focused one and not one in the BPO/KPO space.
• Must have a Background in business side (non-tech), ideally with HR ops / Finance/Marketing/business operations experience
• Strong track record of working with US stakeholders/clients
• Client-facing personality