Customer Service

Mswipe technologies

Operations Maintenance & Support

Posted: 2 years ago

1-2 years

Navi Mumbai

Operations Maintenance & Support

Work From Office

Full Time

₹2,00,000 - ₹2,50,000

Posted: 2 years ago

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Job Description

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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

Essential Duties and Responsibilities:
 Resolve customer tickets over m-desk/ ERP, calls and social media.
 Quick turnaround time to answer customer queries and update tickets
 Identify and assess customers’ needs to achieve customer satisfaction
 Follow communication procedures and guidelines
 Go the extra mile to engage customers and keep them happy
 Collect feedback and collaborate with departments to bring in impactful solutions
 Maintains customer records by tracking and updating information.
 Research, identify, and resolve customer complaints using relevant software
 Document all call information according to standard operating procedures
 Recognize, document, and alert the management team of trends in customer calls
 Follow up customer calls where necessary
 Upsell products and services
 Complete call logs and reports
 Other duties as assigned

Skills

Outbound CallingCustomer ServiceExcelProblem-solving And Analytical SkillsEmail Management

Perks and Benefits

PF and Insurance
Sundays Fixed Off
Pick and Drop

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About Company

Mswipe Technologies Private Limited offers point of sale solutions. The Company provides mobile credit and debit payment, merchant box, sms receipts, and payment services. Mswipe Technologies serves customers worldwide.

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