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An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
- The role involves resolving customer tickets through m-desk/ERP, calls, and social media to ensure quick responses and updates. Your main responsibilities include identifying customer needs, following communication guidelines, and ensuring customer satisfaction. You will be expected to go the extra mile to engage customers, collect feedback, and collaborate with departments for effective solutions. Additionally, you will maintain customer records, research and resolve complaints, document call information, and recognize customer trends.
Furthermore, the role will require you to follow up on customer calls, upsell products and services, complete call logs and reports, and perform any other assigned duties. The ideal candidate should be a fresher/HSC/graduate with good communication skills, problem-solving abilities, and self-driven attitude.
This full-time, permanent position offers benefits such as health insurance, paid sick time, and Provident Fund. The work schedule may include both day and rotational shifts. Proficiency in English is preferred, and fluency in Malayalam is required. The job will be based in a remote work location.,
Skills
Customer SatisfactionCustomer ServiceUpsellingProblem SolvingCustomer SatisfactionResearchCommunication SkillsDocumentationCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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