Operations Staff - Forex

Job Summary

Responsibilities

• Execute day-to-day forex operations including foreign currency sale/purchase, remittances, and prepaid card handling.
• Handle customer walk-ins and assist them with forex-related queries and transactions.
• Ensure accurate billing, voucher preparation, currency counting, and system entry for each transaction.
• Maintain and verify customer KYC documentation as per RBI/AML norms.
• Coordinate with the central compliance team to ensure regulatory and audit requirements are met.
• Support the branch in inventory management, including cash balancing, physical currency stock, and card issuance.
• Liaise with banks, FFMCs, and internal departments for transaction execution and reporting.
• Prepare and maintain daily MIS, transaction logs, and operational reports for audit and compliance purposes.
• Escalate customer concerns or irregularities to senior team members for prompt resolution.

Skills

• Forex Sales
• Money Exchange
• Remittances
• Prepaid Forex Cards
• Cashier
• Cash handling
• Forex Operationst
• Forex AD-I
• Forex AD-II
• FFMC
• Bank transactions
• Forex transactions
• audit
• KYC documentation