E-commerce & Business Manager

About the Role

Mumbai Art House is seeking an E-commerce & Business Manager to own and grow the companys online business, digital sales channels, and commercial operations. The ideal candidate will combine business acumen with hands-on e-commerce execution and will work closely with founders, marketing, design, and sales teams.

Key Responsibilities

• Own the day-to-day performance of Mumbai Art House’s website and e-commerce operations.
• Manage product listings, pricing, inventory updates, product descriptions, imagery, and catalogue accuracy.
• Plan and execute promotional campaigns, seasonal collections, festive offers, and new-launch activations.
• Monitor sales performance, conversion rates, traffic, average order value, return rates, and customer behaviour.
• Prepare weekly and monthly business reports with actionable insights for the founding team.
• Coordinate with the website development agency/team for UX improvements, new features, troubleshooting, and regular updates.
• Manage marketplace opportunities, partnerships, and potential third-party sales channels, where relevant.
• Work with the Motion Graphics Designer and social media team to align campaigns with business priorities.
• Support corporate and direct sales teams with pricing, product availability, quotations, and fulfilment coordination.
• Identify growth opportunities across customer segments, product categories, and digital channels.
• Ensure a strong customer experience across browsing, ordering, payment, delivery, and post-purchase communication.

Requirements

• 3–5 years of experience in e-commerce, D2C, retail, marketplace management, or digital business operations.
• Strong understanding of website analytics, e-commerce funnels, pricing, promotions, and inventory management.
• Proficiency in Google Analytics, Meta Business Suite, Excel/Google Sheets, and e-commerce platforms such as Shopify, WooCommerce, or similar.
• Experience managing agencies, developers, vendors, or external partners is preferred.
• Strong analytical, communication, and project-management skills.
• Ability to work independently, prioritise effectively, and take ownership of revenue outcomes.
• Interest in art, design, culture, luxury, lifestyle, or creative industries is a plus.

What We Offer

• Competitive monthly salary.
• Opportunity to build and scale a growing art-led consumer business.
• Direct exposure to founders and strategic decision-making.
• A creative, entrepreneurial, and collaborative work environment.