Relationship Manager

Company Description Muthoot Homefin (India) Limited (MHIL) is a Housing Finance Company registered with the National Housing Bank and a subsidiary of Muthoot Finance Limited, Indias largest gold loan company. As part of The Muthoot Group, MHIL draws on more than 129 years of experience in serving customers across India and abroad. MHIL focuses on financial inclusion by providing formal housing finance to economically weaker sections and low-income customer segments. The company specializes in affordable housing finance for first-time home buyers, helping individuals and families access secure housing. MHIL operates through a hub-and-spoke model with a centralized processing unit in Mumbai to maintain strong due diligence, efficiency, and productivity.

Role Description This is a full-time, on-site Relationship Manager role based in Erode. The Relationship Manager will build and maintain strong relationships with customers seeking affordable housing finance, guiding them through loan applications, documentation, and approval processes. The role includes understanding customer needs, explaining housing finance products, and providing clear, transparent information on eligibility, interest rates, and repayment options. The Relationship Manager will generate new business through customer outreach, local networking, and referrals, while also managing existing customer accounts to ensure timely repayments and high service standards. Daily responsibilities involve coordinating with internal teams for credit assessment and processing, maintaining accurate records, and complying with regulatory and company policies.

Qualifications

• Candidates should possess strong customer relationship management and client service skills, with the ability to build trust and long-term engagement.
• Candidates should possess communication and interpersonal skills, including clear verbal and written communication and active listening.
• Candidates should possess sales and business development skills, such as lead generation, negotiation, and closing housing finance deals.
• Candidates should possess basic financial and analytical skills, including understanding loan products, eligibility criteria, and risk assessment.
• Candidates should possess organizational and time-management skills to handle multiple customer cases, documentation, and follow-ups efficiently.
• Relevant experience in housing finance, banking, or financial services is beneficial, especially in serving economically weaker and low-income segments.
• A bachelors degree in commerce, finance, business administration, or a related field is preferred.
• Proficiency in local language(s) and familiarity with the Erode market and surrounding areas will be an advantage.