Relationship Manager

Company Description Muthoot Housing Finance Company Ltd. (MHFCL) is a housing finance company registered with the National Housing Bank and has been providing lending solutions since September 2011. Headquartered in Mumbai, MHFCL offers innovative home loan products designed to support prospective homeowners who are often underserved by traditional financial institutions. The company focuses on enabling access to affordable housing finance for lower and middle income groups, especially in semi-urban and rural areas of India. MHFCL is a subsidiary of Muthoot Fincorp Ltd., the flagship company of the Muthoot Pappachan Group, a diversified conglomerate with multiple business verticals. Team members benefit from working within an established financial services group with strong values and a growing customer base.

Role Description The Relationship Manager role is a full-time, on-site position based in Ghaziabad. The Relationship Manager will be responsible for sourcing and onboarding new home loan customers, building strong relationships with existing borrowers, and providing end-to-end support throughout the loan lifecycle. Daily activities include explaining loan products, assessing customer needs, collecting and verifying documents, coordinating with credit and operations teams, and ensuring timely loan processing and disbursal. The role also involves regular follow-up with customers, managing queries and service requests, assisting with collections when required, and maintaining accurate records in line with company policies and regulatory guidelines. The Relationship Manager will collaborate closely with branch staff, local partners, and community stakeholders to expand outreach and support business growth.

Qualifications

• Strong relationship management and customer service skills, with the ability to understand customer needs and build long-term trust.
• Sales and business development capabilities, including experience in lead generation, prospecting, and achieving targets in financial services or related sectors.
• Basic credit assessment and documentation skills, with attention to detail in verifying information and ensuring compliance with lending policies.
• Effective communication and interpersonal skills, including clear verbal and written communication in English and local languages.
• Good organizational and time management skills, with the ability to handle multiple customer cases and meet deadlines.
• Comfort with fieldwork and local market engagement in Ghaziabad and nearby areas, including visits to customer locations when required.
• Familiarity with housing finance or retail lending will be an advantage, especially experience working with lower and middle income customer segments.
• Proficiency in basic computer applications and CRM or loan management systems.
• Graduate degree in any discipline; a degree in finance, commerce, business, or related fields is preferred.
• Integrity, problem-solving mindset, and willingness to learn and adapt within a regulated financial services environment.