Front Office Receptionist

Role & responsibilities:

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our visitors.
• Manage Visitors, Guests and Conferences.
• Greeting the visitors and assisting them by providing the information needed or referring them to the respective departments / officials.
• Attending to walk in customers / candidates.
• Handling customer grievances / complaints and directing them to proper departments / officials for resolution.
• Answers all incoming calls, takes messages and transfers callers to the appropriate department / officials.
• Connecting branches / RO / ZO / HO and attending intercom queries.
• Manages confidential information with discretion always.
• Manage Front Office related registers such as Couriers, Visitors, Call registers, Attendance Register, etc.
• Maintain neat and organized appearance of the Front Desk area.
• Work with Infra dept. to prioritize business, meetings and information needs.
• Timely delivery of cheques / documents / bills to the vendors and keeping proper track.
• Maintaining security and controlling access via reception desk.

Preferred candidate profile:

• Excellent communication, collaboration and coordination skills
• Conversant in English, Hindi & Malayalam.
• Basic Computer Knowledge, especially MS Office applications mandatory.
• Smart, Energetic and pleasing personality.
• Well groomed.