Branch Manager

Company Description Muthoot MCred Limited (formerly Muthoottu Mini Financiers Ltd.) is a trusted Non-Banking Financial Company (NBFC) in India with a legacy dating back to 1921. Incorporated in 1998 and registered with the Reserve Bank of India (RBI), the company recently rebranded as Muthoot MCred Limited to reflect its growth, digital transformation, and modern corporate identity. The business is anchored in gold loans, focusing on secured, small-ticket lending and first-time borrowers in semi-urban and emerging markets, supported by strong risk governance and technology-driven operations. With over 995 branches, more than 6,000 employees, and an ICRA credit rating of A (Stable), Muthoot MCred offers a stable, professionally managed environment for career growth. In addition to gold loans, the company provides insurance and money transfer services, maintaining strict regulatory compliance and a customer-centric approach.

Role Description The Branch Manager is responsible for overseeing day-to-day branch operations, ensuring smooth delivery of gold loan, insurance, and money transfer services, and maintaining compliance with company policies and regulatory guidelines. This full-time, on-site role is based in the Kanyakumari district and includes managing branch staff, setting performance goals, and driving business growth through customer acquisition and retention. The Branch Manager will monitor cash and security handling, review loan proposals and documentation, and maintain high standards of risk management and portfolio quality. The role involves engaging with customers to understand their financial needs, resolving issues promptly, and fostering a service-oriented culture within the branch. The Branch Manager will also prepare and review branch reports, coordinate with regional and head office teams, and support audits and inspections.

Qualifications

• Demonstrated leadership and team management skills, with the ability to motivate, guide, and develop branch staff.
• Strong customer service and relationship management abilities, with a focus on trust-building and long-term engagement.
• Sound understanding of retail lending or NBFC/Banking operations, preferably in gold loans or secured lending.
• Proficiency in basic financial analysis, documentation review, and adherence to risk and compliance standards.
• Effective communication and interpersonal skills in English and local language; ability to interact with diverse customer segments.
• Comfort with technology-enabled systems, including branch software, reporting tools, and digital transaction platforms.
• Bachelors degree in Commerce, Business Administration, Finance, or a related field; relevant experience in financial services is highly preferred.
• Integrity, accountability, and a disciplined work ethic aligned with a regulated financial institutions standards.