Life Insurance Customer Service Representative

What role you will play in team: You will be the primary point of contact for our life insurance policyholders.

What you will do: You will answer inquiries, resolve issues, and provide excellent customer service.

Key responsibility:

• Answering incoming calls and emails from policyholders.
• Resolving policyholder inquiries and complaints.
• Providing information about life insurance products and services.
• Maintaining accurate records of customer interactions.
• Escalating complex issues to appropriate personnel.
• Adhering to company customer service standards.

Required Qualification and Skills:

• High school diploma or equivalent.
• 1-2 years experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of life insurance products is a plus.

Benefits Included:

• Competitive salary and benefits package.
• Paid time off.
• Opportunities for professional development.
• Supportive and collaborative team environment.

A Day in the Life: Your day will consist of answering customer calls and emails, providing policy information, resolving issues, and ensuring a high level of customer satisfaction.