Customer Support Executive

Customer Support Executive

We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft

skills, demonstrating confidence and proactiveness in assessing customer needs to ensure customer satisfaction. The role also involves cross-selling and providing post- sales support through email and documentation.

Roles and Responsibilities:

• Convert leads into business opportunities.
• Achieve monthly and quarterly sales targets.
• Conduct follow-ups with potential and existing customers.
• Maintain and update customer records.
• Handle inbound and outbound calls, emails, and messages to assist customers.
• Assist in post-sales support, including documentation, follow-ups, and renewals.
• Resolve customer issues promptly and ensure a positive customer experience.
• Coordinate with internal teams (operations, finance, etc.) to address customer concerns.
• Track and escalate unresolved issues to ensure timely resolution.
• Maintain detailed logs of customer interactions and feedback.

Salary Range : up to 23k take-home based on experience and Interview Performance