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Job Description
The Role Responsibilities
Processes
Perform as the primary liaison for new Customer onboarding, as well as ongoing Customer Due Diligence (Corporate Customers).
Receive, scrutinize and validate Corporate KYC documentation in accordance with internal compliance policy requirements.
Coordinate with the FCC Ops team to ensure AML/CFT checks and risk scoring are completed accurately and timely.
Register the Corporate in Core System after internal approval, and ensure all data are captured in internal System is accurate.
Maintain custody of physical Documents received at the time of onboarding.
Track onboarding progress and report on conversion timelines and KPIs.
Collaborate with Business, FCC and Product teams to relay client feedback and improve onboarding experience.
Implement process improvements and changes required based on feedback and outcomes from Control Testing and Audits.
Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLAs
Ensure all communication is responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
Participate in team meetings and ensure implementation of agreed action points.
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Risk Management
Engage with the Control Standards responsible person to review samples, clarifications and responses.
To escalate unit’s operational risk issues and losses to Manager.
Governance
Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
To always strive to have a positive Voice of Customer
Skills
OperationsOperations ExecutiveIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
02 Sep 25, 04:21 PM IST
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