Voice Process Associate - UK Patient Support

Roles and Responsibilities :

As a Process Associate - UK Patient Support, you will be the first point of contact for patients of Practice Plus Group in the UK. You will support patients through phone calls, emails, and secure patient portals, ensuring a seamless and positive patient experience. The role involves appointment scheduling, responding to patient enquiries, updating patient records, and providing administrative support while maintaining high standards of customer service, confidentiality, and data accuracy.

• Handle customer inquiries via phone calls, emails, or chats in a professional and courteous manner.
• Process customer requests, resolve issues, and provide solutions to their queries related to banking products and services.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1 - 5 years of experience in Voice Customer Support/ BPO or Shared Services/ Healthcare Support Services/ International Contact Centre Operations
• Experience in healthcare, hospital administration, or appointment scheduling.
• Exposure to international voice or customer support processes.
• Experience handling email and customer support platforms.