Workshop Manager | Bajaj 2W & Chetak

Role & responsibilities

• Lead workshop operations across Bajaj Motorcycles and Chetak dealerships, ensuring service quality, productivity, and profitability.

• Drive customer satisfaction, retention, and service excellence across all workshop touchpoints.

• Ensure achievement of workshop revenue, productivity, efficiency, and customer satisfaction targets.

• Lead, develop, and manage workshop teams, including Service Advisors and Technicians, with clear KPIs and performance standards.

• Ensure effective DMS usage, process compliance, operational discipline, and continuous improvement in workshop performance.

• Coordinate with Sales, Spare Parts, and Customer Relations teams to deliver a seamless customer experience.

Preferred candidate profile

• 3+ years of experience in Automobile Service Operations, with prior workshop management experience preferred.

• Strong understanding of workshop operations, after-sales service, customer handling, and service process management.

• Proven track record of achieving revenue, productivity, and customer satisfaction targets.

• Experience in leading workshop teams and driving operational excellence.

• Knowledge of electric vehicles (EVs), charging systems, and EV service requirements will be an added advantage.

• Strong leadership, communication, problem-solving, and team management skills.