Customer Support / Success Resource

Education Qualification:

• Bachelor's degree in any discipline; technical education

preferred.

• Training or certification in customer service is a plus.

Role & responsibilities:

• 5+ years of experience in customer support or technical support

roles.

• Experience in supporting software platforms or developerfacing environments preferred.

Primary Skills:

• Strong communication and interpersonal skills.
• Basic technical understanding of authentication and identity

platforms helpful.

• Proficiency with CRM or ticketing systems.

Secondary Skills:

• Patience and problem-solving attitude.
• Ability to work collaboratively across teams.
• Multilingual skills are a plus.
• Respond to user queries via email, calls, and chat platforms.
• Troubleshoot and resolve technical issues or escalate appropriately.
• Guide users on Sandbox features, documentation, and

onboarding processes.

• Collect user feedback and communicate insights to the product

and development teams.

• Maintain support logs, knowledge base articles, and user

documentation updates.