Customer Service Analyst

• Take on a new role, where youll be building relationships with our people, providing a seamless and positive experience
• Youll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services
• Join a collaborative and fast-paced environment, where youll be able to further develop your customer service skills
• We are offering this role at senior analyst level

What you''ll do

• Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the banks policy and processes
• Identifying the root cause of issues to effectively solve them
• Maintaining an awareness of changes in policy, process and procedure to provide the best advice
• Managing your personal workload and adapting to the HR team requirements
• Using HR systems to accurately record and maintain customer records

• At least one year of relevant experience
• Proficient in Microsoft Office applications, especially Excel, with strong overall computer skills
• Able to prioritise tasks effectively to deliver highquality work within set deadlines
• Experienced in collaborating with teams across India and the UK, along with strong communication and candidate interaction skills
• Knowledgeable in background verification processes and experienced in coordinating with suppliers
• Good problem solving and analytical skills