Posted: 11 months ago
Posted: 11 months ago
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Job Description
Roles and Responsibilities :
- Manage IT infrastructure, including hardware, software, and network services to ensure optimal performance and availability.
- Provide end-user support for desktop issues, troubleshooting, and resolution of technical problems.
- Oversee incident management processes to minimize downtime and restore service levels quickly.
- Collaborate with other teams to resolve complex issues that require escalation.
Job Requirements :
- 3-8 years of experience in an IT role with expertise in SCCM (Service Configuration Management) and Intune.
- Strong understanding of ITIL principles for service request management and incident escalation procedures.
- Proficiency in ServiceNow or similar ITSM tools for incident management and knowledge management.
Skills
End User SupportIT InfrastructureEscalation ManagementIT End User SupportService Request ManagementServicenowIntuneIncident ManagementConfiguration ManagementIncident ManagementUser SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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