International Customer Service

Roles and Responsibilities :

• Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
• Process transactions, answer questions, and address concerns related to banking products and services in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 2-6 years of experience in an International Voice Process (IVP) environment handling US processes.
• Proficiency in English language with excellent communication skills for effective interaction with international clients.
• Experience working on international voice processes specifically focused on the US market is preferred.