Customer Account Representative

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
• Process orders, handle returns, and maintain accurate records of transactions.
• Collaborate with internal teams to resolve complex customer complaints and improve overall satisfaction.
• Meet daily/weekly targets for call volume, sales conversion rates, and other key performance indicators.

Job Requirements :

• 0-2 years of experience in inside sales or related field (e.g., marketing).
• Strong communication skills with ability to build rapport with customers over the phone.
• Proficiency in processing orders, handling returns, and managing inventory levels.
• Basic knowledge of computer applications such as CRM software.