Customer Success Executive

Roles and Responsibilities :

• Handle customer inquiries through various channels such as email, chat, and phone calls to resolve their issues in a timely and professional manner.
• Provide exceptional customer service by understanding their needs and concerns, addressing them promptly, and escalating complex issues when necessary.
• Process transactions accurately and efficiently while maintaining high levels of accuracy and attention to detail.
• Collaborate with internal teams to resolve complex customer complaints or issues that require additional assistance.

Job Requirements :

• 0-3 years of experience in Calling/Chat/Inbound and Outbound Customer engagement environment handling domestic/international customers.
• Strong communication skills for effective handling of inbound/outbound processes (phone calls/email support).
• Ability to work on blended processes including telecalling, calling, email support & chat process.