Rostering & Relationship Officer

Roles and Responsibilities :

• Manage employee data, including recruitment operations, rostering, and query resolution.
• Provide exceptional customer support through effective communication with employees and stakeholders.
• Handle customer interactions with empathy and resolve queries efficiently to ensure high levels of satisfaction.
• Collaborate with HR Shared Services team to maintain accurate records and reports.

Job Requirements :

• 3-7 years of experience in BPO or call center environment.
• Strong skills in employee data management, query resolution, and customer handling.
• Excellent customer support skills with ability to work under pressure.