Walk-in || Senior Executive - Claims Relationship Manager

Navi Limited
Department Icon Operations Maintenance & Support
Posted: 2 days ago
1-4 years
Bengaluru
Operations Maintenance & Support
work from office
Full Time
Closes 9 Jan 2027
Posted: 2 days ago
Let Jobaaj One apply for you

An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.

Job Description
Similar Jobs
Please verify your account first! Send OTP

Job Description

  • Senior Executive - Claims Relationship Manager
  • Location: Bangalore
  • About the Team
  • The Claims team at Navi is responsible for delivering a fast, transparent, and
  • customer-first claims experience. From initial intimation to final settlementwhether
  • cashless or reimbursementthey manage the end-to-end process with a strong focus
  • on accuracy and turnaround time. The team works closely with the Hospital
  • Partnerships team to streamline coordination and uses data-driven insights and
  • process automation to improve claim resolution speed and customer satisfaction.
  • About the Role
  • As a Senior Executive Claims Relationship Manager, you will play a critical role in
  • ensuring customers experience a smooth and transparent journey during their claims
  • process. You will be the voice of the customer within Navi, owning their end-to-end
  • claim journeyfrom admission intimation to final settlementwhile collaborating
  • with multiple stakeholders such doctors, motor claim handlers, hospitals, garages, field
  • investigators, and internal business teams.
  • Your role requires empathy, high ownership, and problem-solving skills to balance
  • customer delight with process compliance.
  • What We Expect From You
  • Act as the primary point of contact for customers during their insurance claim
  • journey.
  • Assist and guide customers through the cashless and reimbursement claim
  • process across multiple touchpoints (calls, chat, emails).
  • Coordinate with doctors, motor claim handlers, hospitals, garages, field
  • investigators, and internal teams to resolve queries and ensure smooth claim
  • approvals.
  • Track and monitor claim progress, keeping customers informed proactively until
  • settlement.
  • Identify and escalate fraud indicators or discrepancies in claims.
  • Meet defined SLAs for turnaround time, quality, and customer satisfaction.
  • Deliver a high CSAT experience by handling customer interactions empathetically
  • and professionally.
  • Identify process gaps and suggest improvements to enhance the customer
  • experience.
  • Ability to perform Root Cause Analysis (RCA) of assigned cases and provide
  • actionable insights.
  • Must Haves
  • Ability to take ownership, drive progress independently, and meet timelines.
  • Strong focus on solving customer pain points with empathy.
  • Clear and effective communicator in English, Hindi, and at least one regional
  • language.
  • Ability to validate documents, identify inconsistencies, and ensure compliance.
  • Willingness to work in rotational shifts (24/7 support) and rotational weekly offs
  • as per business requirements.
  • Team player with the ability to coordinate across multiple stakeholders.
  • Should have completed 2nd PUC (Pre-University Course) or higher, with a
  • minimum of 2 years of work experience.
  • Inside Navi
  • We are shaping the future of financial services for a billion Indians through products
  • that are simple, accessible, and affordable. From Personal & Home Loans to UPI,
  • Insurance, Mutual Funds, and Gold were building tech-first solutions that work at
  • scale, with a strong customer-first approach.
  • Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of Indias
  • fastest-growing financial services organisations. But were just getting started!
  • Our Culture
  • The Navi DNA
  • Ambition. Perseverance. Self-awareness. Ownership. Integrity.
  • Were looking for people who dream big when it comes to innovation. At Navi, youll be
  • empowered with the right mechanisms to work in a dynamic team that builds and
  • improves innovative solutions. If youre driven to deliver real value to customers, no
  • matter the challenge, this is the place for you.
  • We chase excellence by uplifting each otherand that starts with every one of us.
  • Why You'll Thrive at Navi
  • At Navi, its about how you think, build, and grow. Youll thrive here if:
  • Youre impact-driven : You take ownership, build boldly, and care about making
  • a real difference.
  • You strive for excellence : Good isnt good enough. You bring focus, precision,
  • and a passion for quality.
  • You embrace change : You adapt quickly, move fast, and always put the
  • customer first.

Skills

Relationship ManagementSeniorCustomer QueriesClaims ManagementManagementQueryCustomer ServiceRelationshipCustomer Satisfaction

If a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.

Similar Jobs

View all
Bag Logo
Jobaaj
Get jobs like this by email

New Operations Maintenance & Support roles in Bengaluru.

Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago

One email a day. Unsubscribe any time.