Operations Manager

Lead, mentor, and motivate Team Leaders to build a collaborative and high-performing work environment.

Conduct quarterly performance reviews for Team Leaders and ensure cascading reviews for team members.

Monitor team performance, productivity, and role alignment.

Ensure all team members meet training and development requirements as per performance reviews.

Promote a learning culture through structured review of errors and improvement initiatives.

Oversee all client-facing operations and ensure timely and accurate delivery of work.

Manage team capacity and allocate workload effectively across teams in coordination with the Operations Manager and GM.

Ensure timesheets and budgeted hours are submitted accurately and on time.

Ensure statutory lodgements and payments are approved, processed, and communicated to clients before due dates.

Coordinate with the GM to incorporate financial review points into future deliverables.

Provide operational coverage during Team Leader absences to ensure continuity of work.

Ensure SOPs and client-specific manuals are documented and regularly updated.

Ensure structured handovers and sign-offs for incoming and outgoing team members.

Oversee training programs, buddy allocation, and role-based knowledge transfer within teams.

Identify operational gaps and implement practical, scalable solutions.

Education: B.Com / M.Com / Inter CA / CA / CMA

Proven experience in accounting operations and team management.

Strong leadership, communication, and people management skills.

Ability to manage multiple teams, priorities, and client deliverables.

Solution-oriented mindset with a focus on continuous improvement.

Experience working with statutory compliance, deadlines, and client coordination.