Digital Production Executive

The candidate will be responsible for uploading digital content on the NavneetAI and other platforms, license enablement, data management, preparing reports and dealing with some of the customer support enquiries.

Key Responsibilities:

1. Content upload & Quality Assurance: Upload digital books, learning resources, and metadata; conduct quality checks across web and mobile platforms to ensure accurate display and performance.
2. License & Data Management: Provision and manage digital product licenses, formatting and delivering access details to stakeholders while maintaining up-to-date records.
3. Support & Escalations: Resolve escalated Level 2 inquiries promptly and route complex technical/non-technical issues to the management team when required.
4. Reporting & Operational Support: Generate routine status reports and execute ad-hoc digital production tasks to support platform operations.

Requirements & Skills:

1. Education: Any Graduate
2. Experience: 2+ years handling digital/data operations and proficient with MS Office (Excel/Word). Background in EdTech or digital content publishing is a plus.
3. Languages: Proficiency in reading and writing English, Gujarati, Hindi, and Marathi.
4. Core Competencies: High attention to detail, strong execution accuracy, proactive problem-solving abilities, and a collaborative mindset.