Service Operations Associate Manager

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Summary

Responsible for managing day-to-day ATM operations and ensuring high service availability, SLA compliance, timely incident resolution, and customer satisfaction. The role requires effective management of teams, vendors, stakeholders, and operational escalations while driving continuous service improvements.

Key Responsibilities

• Monitor ATM operations, uptime, downtime, incidents, aging cases, and overall service performance.
• Ensure SLA/TAT adherence and proactively address potential service-level breaches.
• Manage critical and customer-escalated incidents through timely resolution and closure.
• Lead and guide the operations team, monitor performance, provide feedback, and identify training requirements.
• Coordinate with customers, internal support teams, OEMs, and service vendors for operational issue resolution.
• Monitor vendor performance and drive corrective actions for service delivery gaps.
• Conduct root-cause and trend analysis for recurring incidents and chronic ATM issues.
• Prepare and review operational MIS, KPI, SLA, and performance reports.
• Identify process gaps and drive initiatives to improve ATM uptime, operational efficiency, and customer experience.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.