Business Insights Specialist

Job Responsibilities:

• 1. Own client success KPIs (e.g., recovery %, engagement %, contactability, conversion rates) for assigned voicebot campaigns.
• 2. Track and monitor bot performance using dashboards, reports, and campaign data.
• 3. Proactively identify gaps in performance and collaborate internally to improve bot logic, campaign structure, or retry strategies.
• 4. Build a deep understanding of voicebot workflows across collections, service, and promotional use cases.
• 5. Translate data into compelling narratives and recommendations for client stakeholders.
• 6. Proactively identify opportunities for improving bot performance (e.g., IVR flow enhancements, retry logics, segmentation).
• 7. Lead regular review calls with clients to present performance updates and optimization recommendations

Requirements:

• 1. Bachelors degree in a related field (e.g., Business, Statistics, Computer Science) or equivalent work experience. MBA is a plus.
• 2. 2-5 years data driven business roles (preferably in SaaS, Fintech, or Contact Center environments).
• 3. Strong data interpretation and storytelling skills (Excel, Google Sheets, BI tools preferred).
• 4. Comfort in leading client calls focused on metrics and performance improvement.
• 5. Strong communication and stakeholder management skills.